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Everything you add sits in one cart, and paying for it is a single step. Go to /cart, log in if you haven't yet, and the total comes off your balance at once. VPN passes and proxy orders can be mixed in the same cart. If your balance is short, the cart says exactly how much more to top up.

Only to pay. Items you add while logged out stay in this browser until you come back. The cart takes up to 10 lines. Open the site in another browser or on your phone and the cart there will be empty.

Device count first, extras second. Basic lets 6 devices connect at once, Plus 10 and Pro 12. Plus and Pro add ad and tracker blocking, malicious site blocking and Double VPN. Only Pro comes with a dedicated IP (you pick from 10 countries) and priority support. Every server and protocol is open on all three.

Terms are 1, 3, 6, 12 or 24 months, and you pay the whole term at checkout. The longer the term, the less each month costs. Basic is $12.89 for one month but $61.89 for 24 months, about $2.58 a month and 80% less than buying 24 single months. Basic for 12 months is $54.49, roughly $4.54 a month.

No. Nothing is charged unless you check out a cart yourself. After the last day, the pass ends and the VPN switch stays off until you buy a new one. We hold no card that could be billed.

No, the new pass lines up behind the current one. Its term starts on the day your current pass ends. Say 20 days remain and you buy 6 months today: you use up the 20 days first, and then the 6 months begin.

No. Proxies are a separate product with their own prices. A VPN pass gives no proxy access, and a proxy order gives no VPN. You can still put both in one cart and pay from the same balance.

Four, each sold in its own unit. Residential is by the GB, from $0.34 down to $0.232 per GB as you buy more, and the GB never expire. Unlimited residential is by the day: 200 concurrent connections at 100 Mbps cost $4.02 a day, or about $3.06 a day on a 90-day order. Static ISP runs $0.19 to $0.25 per IP a month and datacenter $0.08 to $0.11, depending on quantity (1-month prices). Pick a type under /proxies, set the amount and add it to the cart.

That means the payment went through and we're setting the proxy up. When the status changes to Active, your login details appear in My info > My passes. If setup can't be completed, you get the whole payment back as balance.

VPN passes and proxies. A VPN pass is for your own devices: you pick a server from 62 cities in 44 countries, switch it on, and your traffic goes out to the internet from there. Proxies are for software that needs to send requests through other IP addresses, and there are four types. Both go into the same cart and are paid from one dollar balance.

Once you're logged in, they work the same. Email suits you if you already keep passwords in a password manager. A token suits you if you'd rather leave no contact details at all. You choose in the tabs on /signup, and neither one can be recovered if you lose it.

An email address and a password of at least 8 characters. Tick the terms box and the account opens on the spot. We don't check the address or mail anything to it, so a typo goes unnoticed and a forgotten password can't be reset. Save the password somewhere safe before you close the page.

Open the Token tab on /signup and your token is already waiting, in the form cox_XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. Copy it or save it as a .txt file, then tick "I saved it" and the terms box. That is the whole sign-up, with no email, name or phone number. The token is your only key, so losing it means losing the account.

Not yet, they are still being built. When they're ready, accounts with days left on a VPN pass will see how to get them in My info > Get the apps. Program downloads are available to paying customers only. Until then, /apps shows each device's requirements and the planned install steps.

We haven't listed anything on the App Store or Google Play yet. An app there with a similar name was not made by us. Install instructions will appear in My info > Get the apps once the apps are released.

On computers: Windows 10 or 11 and macOS 12 onward. On phones and tablets: iOS 15 onward for iPhone and iPad, Android 8 onward for the rest. Linux packages for Ubuntu, Debian and Fedora are on the way too, along with an Android TV app. Routers don't run an app; they take a WireGuard config file instead.

First look at My info > My passes, because an expired pass is the most common cause. If the pass is active, turn the dial to a different server. Next, try OpenVPN TCP in place of WireGuard; networks that filter VPN traffic usually let it pass. As a last step, close and reopen the app, and reboot the device if that fails.

A little loss is normal, and distance matters most. Your data is encrypted and takes a detour through our server, so choose one close to you. WireGuard is usually the fastest protocol. Double VPN on Plus and Pro sends traffic through two servers, so switch it on only when you want that. Split tunneling helps too: games or streaming apps can skip the tunnel.

That site is probably refusing known VPN addresses. Another server in the same country often gets you in. Another fix is split tunneling, which lets one browser bypass the tunnel while everything else stays on it. On Pro, try your dedicated IP, since nobody else uses it.

We can't get either one back. We send no email, so there is no reset link, and we have no way to confirm who owns an account. The only option left is a new account, which is why the sign-up screen asks more than once that you save your details.

No. Once the VPN is on, we don't record the sites you open, the content of your traffic, DNS queries, your real IP, or when you connected and disconnected. The servers are configured never to write that kind of data to disk.

Only what logging in and your purchase history need. Email accounts: the email in lowercase and a scrypt hash of the password, never the password itself. Token accounts: a login hash of the token, the token's final 4 characters, and a single encrypted copy that exists only so top-ups find the right account. On top of that, each account carries its balance, payment history, pass dates and a hash of the IP it signed up from.

Each live connection holds a temporary slot on the server, and slots are all we count. A slot says that one seat is in use. It holds no IP and nothing about your traffic, and it's deleted the moment you disconnect.